Viewpoints

For a moment, place yourself in your guest’s shoes. You’ve just stepped foot into your hotel lobby, where every detail is meticulously designed for comfort. The ambience is impeccable, the rooms are pristine, and the […]

Every industry has its jargon and its acronyms. For hotel technologists, this is the PMS, CRS, POS, IBE, CRM, BI, AI, ML, PCI, as well as financial KPIs to monitor like GOPPAR, GSS or CPOR. […]

Sustainability is a driving force in the hospitality industry, influencing the decisions of both guests and hoteliers. From energy-saving initiatives to digital communication strategies and paperless processes, hotels are implementing various eco-friendly practices to enhance […]

Hotels often face the complex challenge of providing reliable wifi for their guests across large premises. The good news is that, by utilizing a mesh network, hotels can improve connectivity, security and privacy. This can […]

The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes are to a business’ core systems, […]

Despite its fast pace, the hospitality industry has a reputation for being resistant to change when it comes to updating platforms and processes. Many hotels continue to rely on outdated legacy systems that may have […]

When a hotel starts charging inordinate sums per night – with many properties around the world now above $1,000 per night year round – the luxury guests who are booking these lavish properties want to […]

In the ever-evolving landscape of hospitality, the pursuit of sustainability has become more than just a trend—it’s a necessity. Hotels, with their constant demand for heating and cooling, stand at the forefront of this environmental […]

In findings by a customer data platform provider Twilo Segment, more than half of customers (56%) are more likely to return after receiving a personalized experience. According to the same report, even though the economy […]

Hotel reviews and guest feedback are critical for determining what’s meaningful for the guest. We all understand this, because oftentimes the fixes that will generate the most ROI are not necessarily the most expensive. Call […]