In findings by a customer data platform provider Twilo Segment, more than half of customers (56%) are more likely to return after receiving a personalized experience. According to the same report, even though the economy […]
Hotel reviews and guest feedback are critical for determining what’s meaningful for the guest. We all understand this, because oftentimes the fixes that will generate the most ROI are not necessarily the most expensive. Call […]
Thanks to technology, today’s hotel operators are breaking down departmental barriers and adopting a centralized database approach to have a game-changing impact on efficiency. This technology becomes even more transformative when coupled with two-way text […]
Artificial intelligence (AI) is at the forefront of hospitality technology heading into 2024, and in looking at specific tasks where it can be deployed, a very lucrative application is in attribute-based shopping (ABS). Alongside other […]
Hospitality technology played a role in transforming the hotel industry long before the pandemic. Even more so today, through the impact of rising costs in operations, labor challenges, and shifts in customer needs, technology is […]
Unveiled a year ago today as a “low-key research preview,” and quickly emerging as the poster child of the AI revolution with over 100 million users accessing its website in the first two months of its […]
As IT strategies have evolved amid the digital transformation, an era of generative AI is emerging that is changing the way hotels serve guests. Solutions such as AI chatbots and robotic processing automation (RPA) tools […]
In an era where technology shapes everything from how we work to how we communicate, the hospitality industry stands at the forefront of innovation. To truly stand out, hotels need to get the word out. […]
In the year 1900, the average life expectancy was 47. A century later, it was 77 globally. Whether or not we extrapolate this trendline linearly, exponentially or asymptoticly, what we do know broadly speaking is […]
Imagine this: your guests are lounging in poolside cabanas, the sun warming their skin, and the gentle sound of waves providing the soundtrack to their day. They’re at your luxury hotel, where every detail has […]
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