Viewpoints

The hotel payment processing experience is ready for a shakeup. Improving payment processing in hotels has been a major barrier for independent operators, and yet the closer payment processes are to a business’ core systems, […]

Despite its fast pace, the hospitality industry has a reputation for being resistant to change when it comes to updating platforms and processes. Many hotels continue to rely on outdated legacy systems that may have […]

When a hotel starts charging inordinate sums per night – with many properties around the world now above $1,000 per night year round – the luxury guests who are booking these lavish properties want to […]

In the ever-evolving landscape of hospitality, the pursuit of sustainability has become more than just a trend—it’s a necessity. Hotels, with their constant demand for heating and cooling, stand at the forefront of this environmental […]

In findings by a customer data platform provider Twilo Segment, more than half of customers (56%) are more likely to return after receiving a personalized experience. According to the same report, even though the economy […]

Hotel reviews and guest feedback are critical for determining what’s meaningful for the guest. We all understand this, because oftentimes the fixes that will generate the most ROI are not necessarily the most expensive. Call […]

Thanks to technology, today’s hotel operators are breaking down departmental barriers and adopting a centralized database approach to have a game-changing impact on efficiency. This technology becomes even more transformative when coupled with two-way text […]

Artificial intelligence (AI) is at the forefront of hospitality technology heading into 2024, and in looking at specific tasks where it can be deployed, a very lucrative application is in attribute-based shopping (ABS). Alongside other […]

Hospitality technology played a role in transforming the hotel industry long before the pandemic. Even more so today, through the impact of rising costs in operations, labor challenges, and shifts in customer needs, technology is […]

Unveiled a year ago today as a “low-key research preview,” and quickly emerging as the poster child of the AI revolution with over 100 million users accessing its website in the first two months of its […]