Viewpoints

I love to play tennis. Now, I’m not claiming any sort of professional status here, but allow me to make an analogy. When I watch a tennis match, it’s a very different experience than someone […]

As travel is continuing to experience a comeback after the onset of COVID-19, the hotel industry is seeing a surge in demand among guests traveling for in-person experiences, including concerts and festivals. However, not all […]

The hotel industry is currently facing a historic staffing crisis stemming from a variety of pressures. Firstly, the COVID pandemic sparked a wildfire of layoffs and resignations in the hospitality industry that led to a […]

“Will that be still or sparkling?” as a question asked by servers is about to get far more complicated, and it has profound implications for not just onsite restaurants but for all instances in your […]

As hoteliers we often discuss reputation management as if we are reacting to bad feedback with no other recourse. Our guests arrive on property, we give them the best experience possible, which reflects in our […]

With the post-pandemic normalization in full swing, we are seeing a lot of trends take hold of the hotel industry. For brevity’s sake, let’s focus on the coverage of two for this article: the need […]

The hospitality industry has been notoriously slow in the uptake of technology, particularly behind the scenes, with many operations and housekeeping teams still relying on pen and paper to assign tasks and track teams across […]

Starting the guest experience with contactless self-check-in prior to arrival is not exactly novel, but other parts of the journey don’t always go as fast or as smoothly. Many hospitality organizations have their automated check-in/check-out […]

Staying at the forefront of current industry insights is essential to having a successful venue marketing strategy. Trends are vital to understanding what drives consumer behavior and ensuring that our marketing campaigns have maximum impact. […]

Automation and digital transformation can no longer be viewed as future buzzwords and change is already happening in new and established hotels across the world. If 2022 is anything to go by, digital transformation is […]