INTELITY, provider of hospitality’s leading guest experience and staff management platform, and the Westlake Village Inn are continuing their strong partnership with the iconic Southern California property’s investment in new smart-room tablets featuring the INTELITY platform.
Nestled in the Conejo Valley halfway between Santa Barbara and Los Angeles, California, the established Westlake Village Inn is a lush Mediterranean-style resort featuring 156 well-appointed, deluxe accommodations, as well as three award-winning restaurants, a newly remodeled luxury spa, an adjacent 18-hole golf course and driving range, and an on-site winery.
“We are excited to launch the newest smart-room tablets at the Inn as we are looking forward to making our guests feel more at home with the tablet’s customized features,” said Maria Solorzano, Director of Sales, Marketing & PR at the Westlake Village Inn. “The INTELITY platform has enhanced our guest experience by streamlining the communication between the guest and our staff. Any request on the smart-room tablet will continue to be seamlessly fulfilled, continuing to improve the guest journey. The most exciting feature is that our international guests no longer have a language barrier challenge as the latest version of the platform on the new tablets support other languages, reducing the burden on the client while enhancing their onsite experience.”
Powered by the INTELITY platform, the new smart-room tablets will continue to allow guests to explore the property’s many offerings. The INTELITY platform also creates a seamless guest experience, letting guests connect with the property and its staff, while the guest is relaxing in their room. Guests can continue to request additional items and services, order in-room dining, book spa appointments, and review the latest hotel compendiums all with a few taps on the screen. The tablets, which feature nearly twice the processing power and vibrant, larger screens, are supported by INTELITY’s GEMS®, Guest Experience Management System, and the platform backend, streamlining staff’s day-to-day operations, allowing them to field maintenance requests, update digital compendiums and menus, automate and track digital dining requests, and much more.
“The Westlake Village Inn has been a key member of the INTELITY family for many years,” said Robert Stevenson, INTELITY CEO. “We are excited to deploy this latest integration of the INTELITY platform on new high-end devices to allow them to take their luxury accommodations one step further.”
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