11.15.2023
IRIS, a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels and restaurants, has been chosen by Mandarin Oriental, Costa Navarino to provide a digital F&B ordering and guest directory platform for their guests to reflect their commitment to delivering exceptional guest experiences.
With breath-taking views over Navarino Bay and a peaceful Mediterranean backdrop, the stunning hotel offers sweeping bay vistas and the perfect combination of luxury, style and privacy. This is the luxury brand’s first outpost in Greece.
Through the IRIS app, guests can order a range of food and drink items (to be enjoyed in their rooms, at the Tranquillity Pool or at the Ormos Beach Club) and peruse the hotel’s range of bespoke services and amenities, all available to order and reserve from the palm of their hands. Furthermore, the app optimizes processes, reduces operational costs for the hotel and creates new revenue streams, demonstrating its multi-faceted benefits.
Andreas Zografos, Director of IT at Mandarin Oriental, Costa Navarino stated, “We are delighted to offer our guests IRIS’ innovative digital dining and guest experience app, designed with our guests’ convenience in mind. With this seamless technology, we aim to enhance our guest’s stay, offering a mobile ordering experience at their fingertips.
Not only does it elevate guest satisfaction and boost F&B revenue, it also streamlines our operations, allowing our team to focus on delivering an exceptional experience and creating unforgettable memories for our valued guests.”
Graham Rushin, VP Sales and Marketing at IRIS added “We are thrilled to announce the successful deployment of our cutting-edge digital F&B ordering app at the hotel in just two weeks! Thanks to the dedication and hard work of both teams, the implementation process was incredibly smooth and swift.
With the new app, hotel guests can access to a wealth of hotel and local area information and can enjoy an elevated dining experience. Through the convenience of digital food and beverage ordering, guests can savour exquisite culinary offerings with just a few taps on their devices. This seamless integration of technology and luxury will enable the team to offer an unparalleled service and an enriched guest stay.
It’s an exciting time for the partnership between IRIS and Mandarin Oriental which we have enjoyed for over 4 years now, with many more deployments in the pipeline.”
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