6.14.2025
Omni Hotels & Resorts, an independent global hospitality company, is elevating its business operations with the Oracle OPERA Cloud hospitality platform. Omni is already benefitting from OPERA Cloud Central, and Simphony Cloud point of sale (POS). Later this year, the hotelier plans to continue its journey to a modern technology stack with the addition of OPERA Cloud property management (PMS). The integrated, cloud-based platform will help support Omni’s scalable, long-term growth, and innovation. This will include the ability to centralize key data across systems to better engage and serve guests and rapidly add distribution channels to drive revenue for its group and leisure segments.
“The hospitality industry thrives on creating memorable experiences, and at Omni Hotels, we understand the power of those shared moments,” said Gustaaf Schrils, chief information officer, Omni Hotels & Resorts. “To date, the OPERA Cloud Central migration has streamlined both direct and indirect distribution channels, resulting in a frictionless booking process that maximizes revenue and helps us elevate the guest experiences. Collectively, the Oracle OPERA Cloud hospitality platform technology will revolutionize our approach by connecting our PMS with distribution channels, allowing us to further customize products and pricing to our diverse market needs.”
Together, OPERA Cloud Central and OPERA Cloud PMS are expected to help Omni simplify operations across its properties, including managing rates, room inventory, and reservations, all from a single, unified system. By unifying guest information across its portfolio, staff will have easy access to the information needed to provide personalized upgrade opportunities for rooms and services, such as a premium view or a dining package — based on that customer’s past preferences. All this data will flow into Omni’s Select Guest loyalty program, helping make these experiences even more rewarding during the entire guest journey.
In tandem, Simphony Cloud POS is helping optimize in-room dining service and restaurant operations, helping improve efficiency and modernize the ordering process. With this comprehensive view of the business, Omni can facilitate faster business decisions, adapt and innovate around the changing needs of its customers, and support growth into new areas.
“Omni realizes that technology is key to creating a seamless and adaptable guest experience,” David Meltzer, senior vice president, Oracle Hospitality Global Sales. “With Oracle, Omni can reduce the complexity of its digital footprint, streamline operations, and improve overall efficiency with real-time data-driven decision-making.”
