There’s a famous quote often attributed to Henry Ford: “If I had asked people what they wanted, they would have said faster horses.” Whether he actually said it is almost beside the point. Customers are […]
Today’s hotel guests expect the same seamless digital experience whether they’re booking a room, checking in or ordering a meal. While guest expectations have evolved, many hotel food and beverage operations still rely on manual […]
The Elser Hotel & Residences, a luxury 49-story tower in the heart of Downtown Miami, has unveiled The Elser App in partnership with Innspire, a leading provider of AI-powered guest engagement and hotel operations technology […]
A guest messages the front desk at 11 PM: the air conditioning in room 304 is making a noise and cannot be turned off. The message lands in WhatsApp. The front desk agent notes it, […]
Besty AI, a startup focused on artificial intelligence automation for short-term rental operators, has closed a $3.75 million seed round as vacation rental managers look for new ways to scale guest service, operations and revenue […]
Hotel conversion activity is running at a pace the hospitality industry hasn’t seen in years, and Mincey Marble Manufacturing is in the middle of it. The Georgia-based maker of cast marble shower pans and panel […]
Radisson Hotel Group is replacing one of the hotel industry’s most familiar direct-booking promises with a more automated model. The company has launched an AI-powered real-time price matching feature that detects lower publicly available rates […]
A series of recent hotel technology announcements is showing how quickly artificial intelligence is moving from standalone applications into the core operating systems hotels use every day. The latest wave of product launches and company […]
China’s growing investment in robotics and artificial intelligence is extending into hospitality in a big way, with Shenzhen-based Pudu Robotics announcing plans to develop what it describes as the world’s first “full-scenario robot-serviced hotel.” Scheduled […]
Artificial intelligence has quickly become part of nearly every aspect of hotel operations, from reservations and revenue management to guest messaging, marketing and back-office automation. One area now beginning to attract attention is hotel development […]
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