When they were first introduced, metasearch channels quickly became an important part of travelers’ online shopping habits, as they were a way of getting an ordered overview of the endless shopping options available online. Growing […]
Today’s travelers aren’t just booking rooms; they’re seeking uniquely tailored experiences. For large hotel brands, delivering personalized guest experiences at scale is both a challenge and a competitive necessity. Today’s travelers expect more than just […]
The hotel distribution landscape is undergoing a seismic shift, one that promises to redefine how properties connect with their guests. For too long, hotels have relied on intermediaries to fill their rooms, ceding control – […]
Artificial Intelligence (AI) has evolved from a futuristic buzzword into a practical, mission-critical tool that is reshaping the hotel industry at a rapid pace. According to analysts at HotelTechReport, hotels are adopting AI solutions not […]
Both McKinsey and Harvard Business Review have reported that more than 70 percent of Digital Transformations fail. The number one reason: resistance to change leading to poor adoption of new technologies. In hospitality this challenge […]
In the hospitality industry, terms like “guest service” and “guest experience” are often used interchangeably. However, they’re not the same thing. Each term refers to different aspects of hotel operations. It’s important to understand these […]
It’s inevitable that modern advances in artificial intelligence (AI) and automation will impact the hotel industry. While much has been rightfully said about use cases like machine learning (ML) impacting personalized guest offers or microsegmentation […]
In the same vein as your website and social media platforms, the Guest Directory can be just as valuable in terms of functioning as your shop window – demonstrating the breadth of your services and […]
2025 will be the year of enhanced guest experiences. The travel and hospitality industry is on the brink of a transformative year, driven by shifting traveler preferences and the increasing integration of AI. Emerging consumer […]
As sustainability becomes a key metric for customers and governments alike, the hospitality industry is entering a transformative period. Increasing regulatory demands from cities and states, focused on reducing energy consumption and carbon emissions, have […]
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