In the hospitality industry, terms like “guest service” and “guest experience” are often used interchangeably. However, they’re not the same thing. Each term refers to different aspects of hotel operations. It’s important to understand these […]
It’s inevitable that modern advances in artificial intelligence (AI) and automation will impact the hotel industry. While much has been rightfully said about use cases like machine learning (ML) impacting personalized guest offers or microsegmentation […]
In the same vein as your website and social media platforms, the Guest Directory can be just as valuable in terms of functioning as your shop window – demonstrating the breadth of your services and […]
2025 will be the year of enhanced guest experiences. The travel and hospitality industry is on the brink of a transformative year, driven by shifting traveler preferences and the increasing integration of AI. Emerging consumer […]
As sustainability becomes a key metric for customers and governments alike, the hospitality industry is entering a transformative period. Increasing regulatory demands from cities and states, focused on reducing energy consumption and carbon emissions, have […]
As one particular niche of wellness that’s gaining popularity, hoteliers should understand a bit about how non-invasive, wave or frequency technologies – “freq tech” for shorthand – work in order to effectively sell them to […]
Guests expect convenience and flexibility at every turn – including when it comes to paying for their hotel experience. One powerful, yet often overlooked sales strategy is offering flexible payment options. By meeting these expectations, […]
If you would have asked us a year ago whether or not a robotic massage would work at a hotel wellness center, our answer would have been, “Only rarely.” Our judgment didn’t completely rule out […]
The hospitality industry has been through a period of rapid evolution over the last few years, and hoteliers should be proud of how they’ve used technology to weather the storm. Not so long ago IT […]
Hotel budget season is upon us, and the hotel industry remains fixated on the usual concerns and challenges that are repeated throughout the year, such as the need for improved labor efficiency, strategies to reduce […]
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