Your hotel is your guests’ home away from home, their remote oasis—as long as it is perceived as being clean and sanitized. Even before Covid-19 upended the hospitality industry, research shows that hotel guests are […]
We’re in it for the long haul with COVID-19; vaccines are being approved and manufactured, but it will take quite some time for mass inoculation, and then there are these new variants to worry over. […]
In today’s world, digital marketing efficiency is not only mission-critical, it‘s a business imperative. While hospitality marketers typically look to improve conversion rates from their digital campaigns on their websites and within the booking engine, […]
The pandemic has significantly transformed the way most businesses operate, and hotels are no exception. In hospitality, so many things have changed in such a short span of time that many tech solutions became not […]
It may be a new year, but it is far from business as usual for those working in the hospitality industry. According to new data released from the U.S. Department of labor, “498,000 employees were […]
With hundreds of millions of global subscribers to the likes of Netflix, Amazon Prime, Disney+, Apple TV, Hulu or any other, the common features of the user interfaces for these streaming services are subtly influencing […]
Back in March or April 2020 when the shelter-at-home orders abruptly disconnected most of us from our office commutes and camaraderie with our fellow hoteliers, regrouping online for videoconference meetings made sense as a triage […]
In addition to the large human cost that COVID-19 has had on the world, its effect on the hospitality industry has been unprecedented. Because COVID has taken more jobs out of the office and further […]
Prior to the pandemic, it would have been rare to consider hand sanitizer as a critical element in enhancing guest experience. Today, hand sanitizer is the norm and in many cases it is the first […]
I’ve been touting the pandemic as the “Great Technology Reset” for the hospitality industry, yet there’s still so much work to be done in order to make this rapid evolution complete. With many not forecasting […]
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