Prior to the Covid crisis, all hoteliers already knew that a large percentage of potential guests were conducting their travel research via their mobile devices. Now, the imperative for creating a mobile-first experience extends beyond […]
The world is changing, and so is the global hospitality environment. Due to the COVID-19 pandemic, a new safety culture is emerging that requires the hotel workforce to engage with guests, management, and each other […]
The coronavirus pandemic has created an unprecedented level of anxiety and economic uncertainty around the globe, forcing hoteliers to re-examine their fundamental strategies of preparedness, business survival, and technological investment. COVID-19, more than anything before […]
The disruptor of all disrupters that is the virus outbreak will play in manifold ways over the next decade for all parts of hospitality, with technology coming to help save the day. One application that […]
The rate of change and the standard way of doing things, whether that’s conducting business, taking care of our families, or simply getting around our cities, is being turned upside down. As the coronavirus (Covid-19) […]
The global coronavirus pandemic will likely change aspects of the hospitality business forever. Travelling (especially routine business travel) has always presented challenges to staying healthy – one reason business travelers tend to get sick more […]
Living through the 2003 SARS epidemic in my hometown of Toronto, this current crisis is already echoing the pattern of huge occupancy drops while air travel has already been decimated. I do not have the […]
It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. […]
It’s no secret that organic Facebook marketing can be a little fickle for anyone with a business account on the platform. We’ve been seeing organic reach decline for more than five years, making it increasingly […]
Smartphones are everywhere. Walk into any coffee shop, restaurant, or hotel lobby, and a high percentage of people engaged with their smartphone will be directly affected by the application they are reviewing. As consumers, we […]
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