In the Spotlight

In the age of instant communication and personalized service, guest messaging software has become a must-have in the modern hotel tech stack. Whether it’s responding to a late checkout request or upselling a spa treatment, […]

A major water leak in a hotel can create a host of problems for the operator to deal with. Angry guests, refund requests, canceled bookings, and costly repairs are among the immediate consequences. But a […]

It wasn’t long ago that hotel AI meant a chatbot answering FAQs or a system suggesting upsell offers based on static data. But a new wave of hospitality technology is emerging that moves far beyond […]

How often do hotels have to deal with emergency and crisis situations? Unfortunately, they are more common than many people realize. The hospitality industry is a masterclass in orchestrated complexity — managing thousands of daily […]

Sleep tourism is a very real trend. Working closely with hotel owners and executives to help ideate and set up sleep programs at hotels, one of the most common challenges that we have to overcome […]

Let’s be honest—seasonality is brutal. One minute your rooms are buzzing, the next you’re wondering if tumbleweeds might start rolling through your front desk. But slow periods aren’t a death sentence—they’re an opportunity. The smartest […]

Phone inquiries haven’t gone away—but the way hotels handle them has. In fact, the guest journey is becoming increasingly voice-enabled, and AI is stepping in to handle the rising demand for instant, intelligent communication. According […]

Traditional inventory management in hotels often relies on manual processes and batch updates across procurement, housekeeping, and F&B departments. This results in delays, inaccuracies, and missed opportunities. In a fast-moving hospitality environment, where guest expectations […]

In luxury hospitality, expectations are rising faster than room rates. Guests still want impeccable service. but they want it faster, more personalized and without needing to ask. The human touch isn’t going anywhere, but artificial […]

With AI at the gates, 2025 is already shaping up to be the Year of Data; it’s all about getting your data rivers flowing into a lake, cleaned up and curated for machine learning (ML) […]