Guest Experience Management

Medallia Acquires Zingle, A Leader in Hotel Guest Engagement, for $42 Million

Medallia has acquired AI-based guest engagement platform and messaging solution provider Zingle for approximately $42 million in cash. Zingle’s technology is used by many of the world’s leading hospitality and travel companies to deliver high-touch service. […]

Solution Provider News

With $45 Million Investment, Beekeeper Generates Buzz for Its Hotel Employee Communications Platform

Beekeeper, a mobile-first operational communications platform for non-desk workforces, including blue-collar and service-oriented workers, has raised $45 million in a Series B funding round. The funding comes as Beekeeper accelerates the adoption of its platform, […]

CSR & Booking Solutions

Hilton, IHG, Accor and Marriott Pour $50 Million Into Groups360’s Online Sourcing and Booking Solution

Four of the world’s largest hotel brands — Hilton, Accor, IHG (InterContinental Hotels Group) and Marriott International — have invested a combined $50 million in Groups360, a technology solution provider that offers an online marketplace […]

Guest-Facing Technologies

Hotel Linens to Use Chip Technology to Reveal Their Cleaning History

Here’s a science fiction premise: A weary traveler wanting some peace of mind that his hotel bed sheets, towels and quilts are clean as a whistle takes out his smartphone and quickly scans the linens […]

AI / Robots

SABA Hospitality Wins HITEC Entrepreneur Award With Its AI Chatbot

In a crowded field of next-generation hospitality technology innovation, SABA Hospitality won the People’s Choice Award in this year’s Entrepreneur 20X competition. The Hospitality Industry Technology Exhibition and Conference (HITEC) took place last week at the […]