In the Spotlight

Five Steps to Next-Generation Fitness Experiences for Hotel Guests

The hotel gym has come, thankfully, a long way from the under-used lonely room  with a few treadmills in the back of the lower level basement. Today fitness facilities in even the most mid-range of […]

In the Spotlight

How Hoteliers Should Think about Blockchain Technologies After the Bust

With the crypto bubble finally popping after a long-term deleveraging, many of us who were skeptical to begin with are silently smirking while evangelists are crafting their retractions. But much like how the dotcom bust […]

Viewpoints

How AI Can Facilitate Better Interactions Between Hotel Guests and Employees

Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal […]

In the Spotlight

How Digital Tools Help Hotels Ensure Food Safety While Protecting Brand Reputation and Meeting Guest Expectations

While cleanliness and hygiene have always been important for hospitality businesses, the pandemic has driven customer expectations in these areas—and the standards hotels now need to maintain to address them—to new levels. But implementing and […]