By Jeff Zabin, Managing Editor When it comes to the rise of OTAs, the “ignore them and they’ll go away” approach didn’t work out so well. Needless to say, the leading OTAs now command massive […]
Customers have plenty of choices when it comes to selecting a hotel for their next stay. Between competitive pricing and endless options, loyalty is hard to come by. Yet, that loyalty is crucial for earning […]
By Vijay Gollapudi, vice president of software development, Quore Over the past decade, the hospitality industry has undergone a significant transformation. The emergence and popularization of cloud-based property management solutions has forever changed how hoteliers do business. […]
By Casi Johnson, Chief Operations Officer/Innovations Leader, M3 The phenomenon of “big data” has infiltrated the professional world, spanning industries and transforming all facets of business, from accounting and operations management, to marketing and business […]
By Ford Blakely, CEO of Zingle There are a lot of factors that influence whether or not someone has a great vacation or business trip, but the positive or negative experience of a hotel stay […]
By Noel Connolly, SVP Global Head of Sales Air & Hospitality at CellPoint Mobile Now that mobile technology is defining what’s expected from hotels, many operators I’ve talked to find themselves in a good position to […]
By Michael Wood, Senior Director, Marketing, VeloCloud Marketing, VMware Succeeding in the hospitality industry requires more than the most comfortable bed, the most delectable menu, or the most luxurious spa. When one bad review can send […]
By Debbie Carson, Associate Editor Upgrading revenue management capabilities means implementing the right technology solution and integrating the right data sources — ones that have been shown to improve forecast accuracy and pricing decisions. It […]
Hotels are much more than just a bed and pillow for most people these days. Sure, the highlight of their journey is likely the reason for their trip — the major tourist attractions, the concerts […]
By Jeff Zabin, Managing Editor “You don’t need a weatherman to know which way the wind blows,” sang Bob Dylan in his classic 1965 song “Subterranean Homesick Blues.” He was right. Knowing which way the […]
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