Guest Experience Management: How Well Do You Know Your Guests?

By Jeff Zabin, Managing Editor Guest Experience Management encompasses virtually all facets of hotel strategy and operations as well as multiple technology platforms. The following are a few of the key concepts that hoteliers should keep […]

Revenue Management

Optimizing Revenue Management Involves More than Just Technology

By Jeff Zabin, Managing Editor Every hotelier wants to improve their revenue management capabilities. What not every hotelier may realize, however, is that doing so means more than just implementing the right technology solution and […]

Revenue Management

Picking a Revenue Management Solution Should Not Be a Roll of the Dice

By Jeff Zabin, Managing Editor When it comes to upgrading their revenue management capabilities, hoteliers want to know: Which solution is the right solution? The answer, of course, is: It depends. By asking the right questions, […]


Guest Experience Management: The Key to Competing in Today’s Market Environment

By Jeff Zabin, Managing Editor Customer Experience Management (CEM) has become the focal point of practically every customer-facing business today. Top-performing companies view CEM as a key point of competitive differentiation. These companies work tirelessly […]

Revenue Management

Selling the Right Space at the Right Price at the Right Time to the Right Guest

By Jeff Zabin, Managing Editor Advanced revenue management tactics have become an everyday fixture across multiple industries. Surge pricing is a core feature of ridesharing services like Uber and Lyft. When demand is higher, transportation […]

POS Solutions

Food for Thought: Time to Upgrade Your Hotel’s Restaurant Technologies?

When it comes to next-generation technologies, resort and hotel operators often focus on property management systems, channel management and reservations solutions, booking engines, and revenue management capabilities – as, of course, they should. Not to be […]