By Jeff Zabin, Managing Editor Let’s face it: Guest Experience Management (GEM) is not a one-off initiative that, once implemented, can be checked off a to-do list. A hotel executive or general manager cannot simply […]
By Jeff Zabin, Managing Editor When it comes to upgrading their revenue management capabilities, hoteliers want to know: Which solution is the right solution? The answer, of course, is: It depends. By asking the right questions, […]
By Jeff Zabin, Managing Editor Customer Experience Management (CEM) has become the focal point of practically every customer-facing business today. Top-performing companies view CEM as a key point of competitive differentiation. These companies work tirelessly […]
By Jeff Zabin, Managing Editor Advanced revenue management tactics have become an everyday fixture across multiple industries. Surge pricing is a core feature of ridesharing services like Uber and Lyft. When demand is higher, transportation […]
When it comes to next-generation technologies, resort and hotel operators often focus on property management systems, channel management and reservations solutions, booking engines, and revenue management capabilities – as, of course, they should. Not to be […]
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