Looking at 2019 alone, the hotel industry seemed fairly stable, albeit with slowing growth. Occupancy dropped early in the year but stabilized a bit in Q3, while ADR continued to grow, though with less enthusiasm […]
For every hotel, giving guests a great experience is essential. Not only to meet expectations, but also to manage any potentially brand damaging experiences before they make it online. Guests now expect smooth, personalized interactions […]
It’s no secret that organic Facebook marketing can be a little fickle for anyone with a business account on the platform. We’ve been seeing organic reach decline for more than five years, making it increasingly […]
Smartphones are everywhere. Walk into any coffee shop, restaurant, or hotel lobby, and a high percentage of people engaged with their smartphone will be directly affected by the application they are reviewing. As consumers, we […]
Industry leaders will surely agree, 2019 was an exciting time for hospitality. On what seems to be an unrelenting path to innovation, hotels around the globe are implementing critical operational make-overs, while guests are leading […]
Independent operators in 2020 have a decision to make. Many have older property management systems (PMS) that are fully depreciated, but their hotel software does not leverage current technologies, such as mobile browser or self-hosted […]
With the travel industry already achieving 1.4 billion international tourist arrivals worldwide, hoteliers need to address the most basic hospitality principle – hotel-to-guest and guest-to-hotel communication. Today’s modern, mobile-dependent travelers expect a frictionless experience. But […]
Hospitality is seemingly a perpetual state of transition, and industry leaders agree; 2020 is positioned to be a truly pivotal time for travel. Embracing the influence of modern trends and guest expectations, hoteliers are aptly […]
If you’re like most people, you run a quick Google search when you’re looking for somewhere to stay during your next trip. If such a search returns a number of negative reviews about a hotel […]
In the events industry, innovation never sleeps, and honestly, event planners probably don’t sleep much either. With each passing year, events seem to get bigger and better, boasting exciting new technology, catering to attendees’ needs […]
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