Property Management Systems

Microservices: The Future of Cloud-Based Technology for Hotels

By Vijay Gollapudi, vice president of software development, Quore Over the past decade, the hospitality industry has undergone a significant transformation. The emergence and popularization of cloud-based property management solutions has forever changed how hoteliers do business. […]

Viewpoints

Harnessing Big Data to Drive Hotel Revenue

By Casi Johnson, Chief Operations Officer/Innovations Leader, M3 The phenomenon of “big data” has infiltrated the professional world, spanning industries and transforming all facets of business, from accounting and operations management, to marketing and business […]

Guest Experience Management

3 Ways Hotels Get the Guest Experience Wrong

By Ford Blakely, CEO of Zingle There are a lot of factors that influence whether or not someone has a great vacation or business trip, but the positive or negative experience of a hotel stay […]

Guest-Facing Technologies

Mobile-Friendly Hospitality and Mobile-First Strategies for Hotels

By Noel Connolly, SVP Global Head of Sales Air & Hospitality at CellPoint Mobile Now that mobile technology is defining what’s expected from hotels, many operators I’ve talked to find themselves in a good position to […]

Viewpoints

Hotels Harness the Power of SD-WAN to Delight Customers

By Michael Wood, Senior Director, Marketing, VeloCloud Marketing, VMware Succeeding in the hospitality industry requires more than the most comfortable bed, the most delectable menu, or the most luxurious spa. When one bad review can send […]

Revenue Management

5 Key Success Factors for Hotel Revenue Management 

By Debbie Carson, Associate Editor Upgrading revenue management capabilities means implementing the right technology solution and integrating the right data sources — ones that have been shown to improve forecast accuracy and pricing decisions. It […]

Viewpoints

Why Real-Time Communication Is Crucial for Hotels

Hotels are much more than just a bed and pillow for most people these days. Sure, the highlight of their journey is likely the reason for their trip — the major tourist attractions, the concerts […]

Revenue Management

You Don’t Need a Weatherman to Know Which Way the Wind Blows (or a Revenue Manager to Know How Many Guests are Checking into a Hotel)

By Jeff Zabin, Managing Editor “You don’t need a weatherman to know which way the wind blows,” sang Bob Dylan in his classic 1965 song “Subterranean Homesick Blues.” He was right. Knowing which way the […]

Guest Experience Management

From Personalization to Next Generation Booking: Technology Trends Impacting Hotel Loyalty and The Guest Experience

By Doug Gaccione, Executive Vice President, Global Sales & Marketing, Switchfly Staring down 8 years of steady revenue growth, hotels, unlike other travel-sector companies, have earned some “breathing room” to invest in new technology and […]

Revenue Management

Billions and Billions? Hotel Data and Stars in the Cosmos

By Jeff Zabin, Managing Editor In terms of scale, the terminology one might use to describe the data set that is required to generate accurate guest room pricing decisions, even for a single large hotel, […]