Friction is desirable in many circumstances. Land vehicles, for example, need friction in order to accelerate and decelerate. When it comes to guest satisfaction, however, friction is rarely desirable and hotels strive to put the […]
The processing power embedded in today’s smartphones and tablets makes it possible to perform analytic tasks in the palm of your hand that only a few years ago would have required a desktop computer and […]
As every hotelier is acutely aware, negative reviews about guest room cleanliness can result in serious reputational — and financial — harm. Cleanliness is the most important of all variables influencing the quality of the […]
By Dirk Morris, Founder and Chief Product Officer, Untangle Wi-Fi within hotel chains has become an expected free amenity provided to all guests. It isn’t uncommon for guests seeking a connection to see two Wi-Fi […]
By Max Shepherd-Cross, CEO of HotelFlex For as long as anyone can remember, hotels have operated under a 2/3 pm to 11 am/12pm check-in / check-out schedule. However, this long-held operational tactic is coming under […]
By Kelly Potter, Marketing Associate, Transcendent It’s not surprising that facilities from various industries are diving into Augmented Reality (AR) as a tool to increase customer satisfaction and to increase their bottom line. One industry […]
By Eric Bracht, Managing Director of AVaStar You’ve recently opened your hotel or refurbished some of your spaces and took all the necessary steps to ensure that the AV systems were installed properly and working […]
By Max Starkov, Founder and Director at HEBS Digital Today’s typical online travel consumer is exposed to more than 38,983 micro-moments in a 60-day timeframe and visits an average of 18 websites via multiple devices […]
By Kelly Potter, Marketing Associate, Transcendent Imagine our everyday objects interacting with each other via the internet. That’s the Internet of Things (IoT) in its simplest form. According to Forbes, “The Internet of Things is the network of […]
By Jeff Zabin, Managing Editor Guests have always expected star treatment. They have always wanted to be treated like celebrities. This is particularly true of hotels and resorts in upscale categories. Today those guest expectations […]
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