Amongst many other operational changes, the pandemic has forced every hotel to drastically ramp up its use of technology, both to keep a lean team in order to break even and to reassure groups so […]
Imagine being able to ride a bike down the middle of Las Vegas Boulevard without fear of oncoming traffic. That was the scene mid June … before visitors from nearby states began driving to the […]
The need for product differentiation in hotels is readily clear these days, especially in the light of the Covid crisis which has rewritten the rules on where your customers will be coming from for the […]
Physicians and nurses expect to contend with infectious diseases as part of their every day work, but hotel workers do not. The COVID-19 pandemic is shining a spotlight on this stressful aspect of the workplace […]
As I’ve reviewed the “Commitment to Cleanliness” tomes released by major hotel brands and management groups over the past month, I’ve been impressed by the dedication and attention to detail from the teams’ that put […]
Pre-pandemic, the operative model for many hotels was to generate core earnings through the rooms division with more-or-less break even or slightly positive support from one’s F&B offerings. With the onsite dining experience heavily compromised […]
As guests start to trickle in the doors again, one thing is becoming clear: OTAs are in a prime spot to capture early returning demand. OTAs are popular with driving travelers and those looking for […]
For event planners and hoteliers, the days of manual reporting and venue management are long gone — or at least they should be. The digital age has ushered in an influx of automation, as hoteliers […]
New threats are making it challenging to reduce risks facing hotel employees. Even with heightened cleaning standards and sanitizing technology, it may be difficult to lure frontline workers – especially housekeepers – back to work. […]
Prior to the Covid crisis, all hoteliers already knew that a large percentage of potential guests were conducting their travel research via their mobile devices. Now, the imperative for creating a mobile-first experience extends beyond […]
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