Contactless technologies became mission critical as a way to solve many of the issues created by the coronavirus crisis. As we transition from the pandemic into the next normal of semi-permanent viral safety upgrades and […]
The stats from the summer of Covid show on a very broad level that leisure can be quite nimble to a staged reopening of hotels and borders. Groups and corporate guests are still a huge […]
Deciding to close or remain open during a pandemic can be one of the most difficult decisions a hotel company will ever have to make, especially if multiple assets are involved. Many factors need to […]
The tumultuous period during and in the immediate aftermath of COVID-19 lockdowns saw the rise of contactless technologies to meet the new mandate for viral safety as well as the search for staycation or drive-to […]
Contactless check-in has been implemented in many hotels due to the COVID-19 pandemic, as it allows hotels to adhere to all health and safety guidelines. However, this type of check-in has been around for years. […]
Prior to COVID-19, cash was already on its way out; the pandemic simply accelerated this trend. But as all hoteliers look to implement contactless payment systems, it’s critical that you grasp how these platforms can […]
A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that […]
Providing a quality guest experience is more important than ever for hoteliers seeking to compete in the post-COVID-19 world. Much has been said over the past six months about social distancing, mask etiquette, and the […]
Having all suffered through the global travel lockdown this past spring, the scariest thought now is a reentry into pandemic conditions due to a second wave of the coronavirus. We’re already seeing this pattern emerge […]
According to findings from the J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) StudySM released last week, meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be […]
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