The hospitality industry has entered uncharted territory. As concerns surrounding the continued transmission of COVID-19 continue to mount, we find ourselves isolated in our homes, unsure of when this pandemic will pass. What does the […]
The rate of change and the standard way of doing things, whether that’s conducting business, taking care of our families, or simply getting around our cities, is being turned upside down. As the coronavirus (Covid-19) […]
The global coronavirus pandemic will likely change aspects of the hospitality business forever. Travelling (especially routine business travel) has always presented challenges to staying healthy – one reason business travelers tend to get sick more […]
Room service operations is a real pain in the asset. Current models operate at a loss as guest complaints about long wait times, subpar food, and high prices continue to rise. Despite their displeasure, guests […]
For modern hoteliers, the trajectory of Property Management System (PMS) innovation defines the trajectory of their hotels. And yet, legacy PMS vendors have failed to adopt a truly innovative approach. Rather than forging ahead of […]
I’m not a biologist or MD, nor do I hold any other professional accreditation pertaining to the emerging field of sleep science. But it doesn’t take years of research or a PhD thesis paper to […]
The rise of Chinese travel in the last two decades means that the proportion of travelers affected by the COVID-19 coronavirus outbreak has surpassed the 2003 SARS health crisis. But the hospitality industry has been […]
For hoteliers, guest loyalty has become an increasingly elusive concept. A decade ago, brands would have focused on instilling loyalty through things like rewards programs or points. Now, it is more about creating an inspiring, […]
Five years ago, Hotel News Now took out its crystal ball and made some trend predictions for 2020. One prediction dealt specifically with the guestroom. According to the 2020 Hotel Trend Report, “guests will be […]
By now, we’re probably all familiar with the famous three L’s of real estate: location, location, location. But the 3 Ls can apply to hotel worker safety as well. As greater compliance and safety standards […]
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