The tumultuous period during and in the immediate aftermath of COVID-19 lockdowns saw the rise of contactless technologies to meet the new mandate for viral safety as well as the search for staycation or drive-to […]
Contactless check-in has been implemented in many hotels due to the COVID-19 pandemic, as it allows hotels to adhere to all health and safety guidelines. However, this type of check-in has been around for years. […]
Prior to COVID-19, cash was already on its way out; the pandemic simply accelerated this trend. But as all hoteliers look to implement contactless payment systems, it’s critical that you grasp how these platforms can […]
A great deal has been written over the years about the viability of moving a hotel’s property-management system (PMS) to the cloud to take advantage of the latest technologies, but hoteliers need to realize that […]
Providing a quality guest experience is more important than ever for hoteliers seeking to compete in the post-COVID-19 world. Much has been said over the past six months about social distancing, mask etiquette, and the […]
Having all suffered through the global travel lockdown this past spring, the scariest thought now is a reentry into pandemic conditions due to a second wave of the coronavirus. We’re already seeing this pattern emerge […]
According to findings from the J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) StudySM released last week, meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be […]
As the hospitality industry realigns to new guest requirements it begins the process of reopening hotels across the U.S. While each of their situations are unique, hoteliers are navigating similar economic and environmental challenges. Now […]
In the midst of the summer of Covid, most patrons relish the chance to comfortably eat outside on a restaurant patio, all adequately physically distanced from other customers. Barring a few staunch objectors, others who […]
Amongst many other operational changes, the pandemic has forced every hotel to drastically ramp up its use of technology, both to keep a lean team in order to break even and to reassure groups so […]
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