With the sweeping implementation of new safety standards and legislations, hoteliers are quickly shifting focus towards employee protection. Recent world events have led to a notable development of a new employee safety culture in hotels […]
Long after the mandatory work-from-home orders have softened, the COVID-19 pandemic continues to alter the way hoteliers communicate with customers and staff, and this can have profound implicates for the guest experience and team morale. […]
As hotels begin down the road to recovery – reopening with largely reduced staff and welcoming guests with a whole new list of standard operating procedures – many are questioning what the future of hospitality […]
Most hotels have suffered a major decline in sales leads from reliable digital channels. Can the voice channel pick up the slack and drive direct bookings? Doug Kennedy, President of the renowned Kennedy Training Network, […]
With operating budgets thrown out the window by second quarter this year, hoteliers are scrambling to find useful historical data to help guide them through the 2021 budgeting and forecasting process. Hotel operators will be […]
A global think tank consisting of 325 hospitality industry executives and spearheaded by The Gettys Group, a Chicago-based design, development and consulting firm, have been imagining the future of hotel design and technology innovation for […]
Are you sick of videoconferencing yet? As an immediate salve for the need to physically distance and work remotely in order to prevent COVID-19 from spreading, products like Zoom, Google Meets, Skype and Microsoft Teams […]
The hardships of the pandemic continue to play out for hotels in numerous ways, one of the most jarring being the need for a huge amount of additional labor within various operations. Much has been […]
With new COVID-19 safety guidelines, hotels have been mandated to disrupt, reconfigure and combine many of their normal operations. And they have had to do all this with reduced staff. This has created a tremendous […]
The COVID-19 pandemic has required the hospitality sector to think proactively in order to preserve the health and safety of its employees. Most staff members spend the majority of their shifts in what are considered […]
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