Property Management Systems

Hotel Property Management Systems: Which Buying Considerations Matter Most?

By Debbie Carson, Associate Editor Hoteliers at different properties will invariably have different requirements and priorities when it comes to PMS buying considerations. That said, there are a number of expectations that hoteliers across the board are […]

Property Management Systems

Why More Hoteliers Are Scrambling to Implement Next-Generation Solutions

By Jeff Zabin, Managing Editor Hoteliers today face a number of formidable challenges, from the rapid ascent of Airbnb to the onerous pricing structures inflicted by the OTAs. Increasingly, these challenges are impinging on revenues […]

POS Solutions

Four Must-Ask Questions for Buyers of Hotel Restaurant POS Solutions

By Debbie Carson, Associate Editor With POS systems accounting for the largest portion of the budget for hotel restaurant IT investments, there is no shortage of related solution providers vying for the attention of prospective […]

Property Management Systems

Projecting ROI on a Next-Generation Property Management System

By Jeff Zabin, Managing Editor Making the business case for upgrading PMS capabilities means projecting the likely return on investment. In projecting ROI, the first question hoteliers should ask is: To what extent will the […]

Property Management Systems

To Determine Which PMS is the Right Solution, Know Thyself

By Jeff Zabin, Managing Editor With upwards of a hundred solution providers actively developing, marketing and supporting Property Management Systems (PMS), it can be hard to know where to start with the research and evaluation […]

Marketing & Sales Solutions

Hoteliers Should Embrace Technology to Maximize Group Sales Revenue and Improve Their Function Space Businesses

By Jeff Zabin, Managing Editor The Center for Exhibition Industry Research reported a 3.8 percent increase in the exhibition industry’s performance in 2016. According to the “2016 Meetings and Events Forecast” from Carlson Wagonlit Travel […]


Guest Experience Management: How Well Do You Know Your Guests?

By Jeff Zabin, Managing Editor Guest Experience Management encompasses virtually all facets of hotel strategy and operations as well as multiple technology platforms. The following are a few of the key concepts that hoteliers should keep […]

Revenue Management

Optimizing Revenue Management Involves More than Just Technology

By Jeff Zabin, Managing Editor Every hotelier wants to improve their revenue management capabilities. What not every hotelier may realize, however, is that doing so means more than just implementing the right technology solution and […]