Hotels are increasingly utilizing robotic technology to improve operations and enhance the guest experience. From check-in to checkout, robots are playing an increasingly important role in the hospitality industry. The history of robots in the […]
The quick ready (QR) or matrix barcode has proven itself resilient beyond a mere pandemic fad. First they were a novelty, or often a joke, before gaining widespread adoption during the pandemic due to their […]
As a hotel manager, you naturally aim to make an excellent first impression on your guests from the moment they arrive. But having a positive first impression is not enough. You would like to keep […]
Over the last decade, labor costs have risen sharply. In 2022, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet universal […]
It appears that it may not just be recent airline cancellations that have kept hotel bookings lower than previous years. Many remain concerned about the risk of Covid-19, and how indoor air quality (IAQ) at […]
Right now during the current travel recovery period, it’s all about labor, labor and labor. Take heed, though, as what we are seeing from macroeconomic trends is that this labor “crisis” is hardly just that […]
Now that we are firmly in the “crypto winter,” it’s time for a sobering moment on all the promised innovations for hospitality in the blockchain, web3, metaverse and non-fungible tokens (NFTs). While we’re both big […]
A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that it pays dividends to anticipate guests’ needs before they may even be aware of them. If […]
It’s clear that one trend firmly embedded in the hospitality landscape for the next few years is the QR (quick response) code. Riding on the back of guests demanding everything contactless from the pandemic, software […]
The hospitality industry has always been a people-centric line of work. In fact, human interaction has always been the hallmark of travel experiences. A smiling face behind the front desk of a hotel cannot be […]
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