Vanessa Osbourne’s resume reads like a blueprint for navigating high-stakes environments. Before launching Smart Hotel Manager, she spent years solving costly and complex operational failures in the oil and gas industry—where a single misstep could […]
In luxury hospitality, expectations are rising faster than room rates. Guests still want impeccable service. but they want it faster, more personalized and without needing to ask. The human touch isn’t going anywhere, but artificial […]
With AI at the gates, 2025 is already shaping up to be the Year of Data; it’s all about getting your data rivers flowing into a lake, cleaned up and curated for machine learning (ML) […]
Most hospitality marketers define their competition too narrowly — and it’s costing them bookings. They focus on properties that offer similar accommodations or experiences, but travelers don’t make decisions based on industry categories. They care […]
Chapter 1: The Three-Legged Trap Once upon a time in a land not so far away, hotel companies became victims of their own business model. The infamous three-legged stool — owner, operator, brand — seemed […]
As Earth Day 2025 arrives, the hospitality industry is showcasing a growing commitment to environmental responsibility. From smart energy systems to AI-driven food waste reduction, hotels and resorts around the world are increasingly leveraging technology […]
In today’s fast-paced world, particularly in the hospitality industry, the concept of the “smart hotel” has evolved from a futuristic vision into a present-day reality. In fact, given the rapid pace of technological advancement, today’s […]
The pace of innovation in hotel technology has hit a new gear in 2025. Artificial intelligence is no longer just a buzzword—it’s transforming how hospitality software works, how it’s delivered, and how hotel managers make […]
With spring in full bloom and summer fast approaching, now is the perfect time for hospitality operators to implement a tech-forward F&B strategy that maximizes seasonal opportunities. Mobile ordering, digital menus, and guest engagement platforms […]
When they were first introduced, metasearch channels quickly became an important part of travelers’ online shopping habits, as they were a way of getting an ordered overview of the endless shopping options available online. Growing […]
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