Guest-Facing Technologies

Mobile-Friendly Hospitality and Mobile-First Strategies for Hotels

By Noel Connolly, SVP Global Head of Sales Air & Hospitality at CellPoint Mobile Now that mobile technology is defining what’s expected from hotels, many operators I’ve talked to find themselves in a good position to […]


Hotels Harness the Power of SD-WAN to Delight Customers

By Michael Wood, Senior Director, Marketing, VeloCloud Marketing, VMware Succeeding in the hospitality industry requires more than the most comfortable bed, the most delectable menu, or the most luxurious spa. When one bad review can send […]

Revenue Management

5 Key Success Factors for Hotel Revenue Management 

By Debbie Carson, Associate Editor Upgrading revenue management capabilities means implementing the right technology solution and integrating the right data sources — ones that have been shown to improve forecast accuracy and pricing decisions. It […]


Why Real-Time Communication Is Crucial for Hotels

Hotels are much more than just a bed and pillow for most people these days. Sure, the highlight of their journey is likely the reason for their trip — the major tourist attractions, the concerts […]

Revenue Management

You Don’t Need a Weatherman to Know Which Way the Wind Blows (or a Revenue Manager to Know How Many Guests are Checking into a Hotel)

By Jeff Zabin, Managing Editor “You don’t need a weatherman to know which way the wind blows,” sang Bob Dylan in his classic 1965 song “Subterranean Homesick Blues.” He was right. Knowing which way the […]

Guest Experience Management

From Personalization to Next Generation Booking: Technology Trends Impacting Hotel Loyalty and The Guest Experience

By Doug Gaccione, Executive Vice President, Global Sales & Marketing, Switchfly Staring down 8 years of steady revenue growth, hotels, unlike other travel-sector companies, have earned some “breathing room” to invest in new technology and […]

Revenue Management

Billions and Billions? Hotel Data and Stars in the Cosmos

By Jeff Zabin, Managing Editor In terms of scale, the terminology one might use to describe the data set that is required to generate accurate guest room pricing decisions, even for a single large hotel, […]


How Next-Generation Group Sales Features Automate the Proposal Process

By Debbie Carson, Associate Editor In the past, meeting planners would have to spend countless hours visiting properties, making phone calls, meeting with salespeople, and manually completing paperwork before receiving a formal proposal. Today, meeting […]

Guest Experience Management

5 Technology Trends Shaping the Hotel and Travel Industry

We often overlook how forward thinking the travel industry is, chalking up industry successes to undying human wanderlust and a market demand that never losses steam. In reality, hospitality enthusiasts have long pioneered emerging technologies […]

Revenue Management

Hotel Revenue Optimization: No Longer the Stuff of Fiction

By Jeff Zabin, Managing Editor Most hotel operators, particularly those with properties in popular destinations, have a lot to celebrate. In the United States, the industry has enjoyed eight straight years of RevPAR growth. Industry […]