In the Spotlight

How Hoteliers Should Think about Blockchain Technologies After the Bust

With the crypto bubble finally popping after a long-term deleveraging, many of us who were skeptical to begin with are silently smirking while evangelists are crafting their retractions. But much like how the dotcom bust […]

Viewpoints

How AI Can Facilitate Better Interactions Between Hotel Guests and Employees

Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal […]

In the Spotlight

How Digital Tools Help Hotels Ensure Food Safety While Protecting Brand Reputation and Meeting Guest Expectations

While cleanliness and hygiene have always been important for hospitality businesses, the pandemic has driven customer expectations in these areas—and the standards hotels now need to maintain to address them—to new levels. But implementing and […]

In the Spotlight

The Real Impact on Guests When Hotels Reduce Services

Over the last decade, labor costs have risen sharply. After the pandemic, labor shortages are plaguing businesses across the world, and the hospitality industry is no exception. Demand for workers has never been higher, yet […]