Fontainebleau Enhances Guest Services With New Concierge Solution

The solution, developed by Nuvola, is designed to enhance guest services at the 1,504-room resort, allowing the concierge team to easily manage guest itineraries, reservations, room amenities, and other daily tasks in real-time.

A spectacular blend of Golden Era glamour and modern luxury, the famed Fontainebleau Miami Beach will be one of the first luxury properties to deploy a new cloud-based concierge solution. The solution, developed by Nuvola, a hotel optimization software company, is designed to enhance guest services at the 1,504-room resort, allowing the concierge team to easily manage guest itineraries, reservations, room amenities, and other daily tasks in real-time.

While Google Maps, Yelp and other mobile apps have decreased guest reliance on the concierge, today’s concierges still play a valuable role in enhancing the guest experience. They need tools to share their local knowledge and communicate with guests via in-app messaging and SMS.

Concierge technology should integrate with other front and back of house solutions and include such features as request tracking, local vendor databases and inventory management tools for processing guest packages. In all cases, specialized solutions and modules are key to ensuring personalized guest experiences across all parts of the property and, in many cases, across multiple properties.

Integrated with Google, Yelp and OpenTable, Nuvola Concierge aims to provide all the tools a luxury guest services team would expect from a comprehensive platform, including the unique ability to be accessible from both mobile and desktop devices. The solution is available as part of its larger hotel optimization program or as a standalone platform that is easily incorporated into an existing system.

Since 1954, Fontainebleau Miami Beach has merged striking design, contemporary art, music, fashion and history into a vibrant guest experience. And now that guest experience will be further enhanced with the help of some very modern technology capabilities.

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