Infographic: Artificial Intelligence and the Hotel Guest Experience


Smart devices in our pockets and our homes can book appointments for us, monitor our home security, play our favorite music, create our shopping lists and remind us that a cake is ready to come out of the oven. These personal assistants are rapidly evolving, to the point that they can learn about people’s individual preferences, engage in meaningful conversation, and interact on a level that blurs the line between human and computer. Now these devices are becoming ubiquitous in hotels, revolutionizing guest services and other functions that enhance the guest experience.

The new infographic, created by mycloud hospitality, is based on our reporting of the preliminary results of a study conducted last year by Starfleet Research. The final research report is available here.