AI / Robots

5 Key Points For Using Technology to Improve Hotel Guest Communications

Hospitality will always be a people industry… at least for the foreseeable future. In the guest communications space, this means that nothing will make a customer feel more confident in a hotel’s follow-up activities than […]

AI / Robots

How Hotels Can Survive a Downturn with AI Upselling Technology

Looking at 2019 alone, the hotel industry seemed fairly stable, albeit with slowing growth. Occupancy dropped early in the year but stabilized a bit in Q3, while ADR continued to grow, though with less enthusiasm […]

AI / Robots

How Google Assistant Interpreter Mode Will Increase Hotel Guest Satisfaction and Loyalty

With the travel industry already achieving 1.4 billion international tourist arrivals worldwide, hoteliers need to address the most basic hospitality principle – hotel-to-guest and guest-to-hotel communication. Today’s modern, mobile-dependent travelers expect a frictionless experience. But […]

AI / Robots

How Will Your Hotel Property Use Machine Learning in 2020 and Beyond?

Artificial intelligence (AI) implementation has grown 270% over the past four years and 37% in the past year alone, according to Gartner’s 2019 CIO Survey of more than 3,000 executives. About the ubiquity of AI […]

AI / Robots

Is Your Hotel Budgeting for Voice Technology?

Seventy-nine percent of hoteliers and 45 percent of travel brands reported voice-enabled technology investment plans this year.  Devices from Amazon, Google and Smartbeings are competing for a spot on the bedside table as more and […]