In the Spotlight

Providing a quality guest experience is more important than ever for hoteliers seeking to compete in the post-COVID-19 world. Much has been said over the past six months about social distancing, mask etiquette, and the […]

Having all suffered through the global travel lockdown this past spring, the scariest thought now is a reentry into pandemic conditions due to a second wave of the coronavirus. We’re already seeing this pattern emerge […]

As the hospitality industry realigns to new guest requirements it begins the process of reopening hotels across the U.S. While each of their situations are unique, hoteliers are navigating similar economic and environmental challenges. Now […]

Imagine being able to ride a bike down the middle of Las Vegas Boulevard without fear of oncoming traffic. That was the scene mid June … before visitors from nearby states began driving to the […]

Physicians and nurses expect to contend with infectious diseases as part of their every day work, but hotel workers do not. The COVID-19 pandemic is shining a spotlight on this stressful aspect of the workplace […]

As I’ve reviewed the “Commitment to Cleanliness” tomes released by major hotel brands and management groups over the past month, I’ve been impressed by the dedication and attention to detail from the teams’ that put […]

As guests start to trickle in the doors again, one thing is becoming clear: OTAs are in a prime spot to capture early returning demand. OTAs are popular with driving travelers and those looking for […]

New threats are making it challenging to reduce risks facing hotel employees. Even with heightened cleaning standards and sanitizing technology, it may be difficult to lure frontline workers – especially housekeepers – back to work. […]