From the time a guest makes a reservation, to the time they checkout and leave the facility, hotel executives want to ensure the experience is five-star. There are many factors in making a guest’s stay […]
Hoteliers have no shortage of important differentiators to consider, both product and service-specific when vetting prospective technology. After all, the implementation of a new platform is far more than a simple, one-time investment. It is […]
Seventy-nine percent of hoteliers and 45 percent of travel brands reported voice-enabled technology investment plans this year. Devices from Amazon, Google and Smartbeings are competing for a spot on the bedside table as more and […]
Automation has become the driving force in the evolution of revenue management. Leveraging advances in artificial intelligence and machine learning, the best of today’s solutions make pricing decisions and rate updates automatically. This allows revenue […]
Much has been said and written about conversational marketing and how future marketers will be required to master this consumer engagement technique in order to be successful. Clearly, the hospitality industry is well-positioned to leverage […]
Starfleet Research, the leading provider of best practices IT market research for the hospitality industry, has released its long-anticipated 2019 Smart Decision Guide to Hospitality Revenue Management. Now in its fifth edition, this title is […]
Property managers have a year-round responsibility to maximize revenue and while it’s happy days during high season, this time of year can be slim pickings for many hoteliers. But it doesn’t have to be this […]
It seems like out of nowhere, electronic safety devices (ESDs) have gone from aspirational trend to legislated mandate for hotels. But when you think of it, it’s been a long time coming. For practically the […]
From personal referrals to online reviews and hotel website recommendations, hotel guests have many expectations of their stay well before arrival. From the time they step foot in the lobby, they are assessing whether the […]
Following the latest iteration of HITEC in Minneapolis this year, one subtle trend that has crept into our collective hoteliers’ consciousness is that we now work in the accommodations business instead of the narrower hotel […]
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