The award-winning Belfry Hotel & Resort has partnered with For-Sight (a Forth Communication Limited brand) to enhance its guest relationships, by implementing For-Sight’s Guest Engagement CRM and Marketing solution. Following a 6-month successful proof of […]
Travel Outlook Premium Hotel Call Center is expanding its alliance with Viceroy Hotels & Resorts, which offers personalized management of incoming voice calls for all 13 properties in the current Viceroy portfolio. Opening early 2021, […]
Groups360 and IHG Hotels & Resorts has announced the release of GroupSync Engage, the hospitality industry’s first integrated direct booking solution for groups to include both meeting space and guestrooms. IHG is the first brand […]
Louvre Hotels Group, which ranks as Europe’s second-largest enterprise hotel group, with almost 1,600 hotels across 54 countries (and a subsidiary of Jin Jiang International), has partnered with software and technology provider Sabre Corporation. With […]
As hoteliers continue to use this time of low occupancy to improve their properties, many have found it the ideal opportunity to also upgrade their back-of-house systems to optimize efficiency. Aptech, the industry standard for […]
In a multi-site partnership agreement, ROAR for Good’s AlwaysOn™ staff safety platform for hotel workers has been implemented at Gulph Creek Hotels. The technology will enhance monitoring capabilities and deliver a quicker response time to […]
NexGen Guest has shared the success of their low touch-high function mobile guest tool for hotels, in use since November 2018. Through this product, hotels maintain 98% connectivity with guests enabling virtual check-in, checkout, F&B […]
Recognizing the pivotal role technology holds for the future of the hotel experience, The Henderson Beach Resort, an opulent resort along Northwest Florida’s white sand beaches, has partnered with Nuvola and Springer-Milller Systems, to launch […]
In a post pandemic world, only the most service-oriented businesses will survive. Putting customers first, nurturing empathy, being proactive, prioritizing communications, boosting training, and practicing patience must be the fundamental ingredients of a customer service […]
Advantage Reserve, the leading provider of high-quality central reservations services to the hospitality industry, has announced that Mondrian South Beach, a newly renovated, 220-room waterfront property on Miami Beach’s Biscayne Bay, has selected its services […]
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