As a hotelier, you know there are many ways to define luxury. From a property’s physical space to its service culture standard, there’s no question that luxury lives in the details. But can you define […]
Though it should need no introduction, let us begin by introducing the metaverse – an immersive world of virtual reality which originated in science fiction and is set to become the next iteration of the […]
This year’s UN Climate Conference, Cop27 took place against a backdrop of an energy crisis and confirmation that the world is not doing enough to tackle carbon emissions and protect the future of our planet. […]
Budgets for 2023 likely include a fair consideration of additional automations that can be embedded into the hotel tech stack to heighten team productivity and offer some potential cost savings. One problem herein that we […]
Vegan, vegetarian, flexitarian, dairy-free, gluten-free, ovo-pescatarian, fruitarian – there are lots of diets out there and, significantly, more and more people are adjusting their habits away from the starchy, fried and meat-focused Standard American Diet […]
Last month, a new Expo representing innovation in the hotel and hospitality industry took place in London. Hotel & Resort Innovation Expo saw global leaders from IHG, Yotel and Best Western set a vision for […]
Customer service is at the core of the hospitality industry. You won’t last long in the hotel business if you choose to cut corners and sacrifice service for the sake of profit. Unfortunately, in the […]
Heading into this past summer’s travel recovery surge, every hotelier knew that labor shortages would be something to contend with, but we largely underestimated the severity of this crisis. In hindsight, the consequences have ranged […]
Lodging companies – full-service hotels, resorts, boutique properties and more – are in the business of providing compelling, once-in-a-lifetime experiences for their guests. And for those properties on the vanguard of meeting customers where they […]
Travelers are no longer willing to compromise on the guest experience – and thanks to modern property management system (PMS) technology, they don’t have to. Independent hoteliers today have the capability to create a guest […]
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