By Jeff Zabin, Managing Editor Guests have always expected star treatment. They have always wanted to be treated like celebrities. This is particularly true of hotels and resorts in upscale categories. Today those guest expectations […]
By Alisha Goldberg, Assistant Editor Revenue management is a big data challenge. Next-generation solutions process vast amounts of data and optimize pricing in highly compressed timeframes. In terms of scale, the terminology one might use […]
In this infographic, we ask who is the hotel guest of 2020 and how will evolving technological advances most likely shape their expectations?The hospitality industry is currently going through a period of significant change and […]
By Debbie Carson, Associate Editor Many of the questions hoteliers would want to ask of hotel technology solution providers during the research and evaluation process are bound to vary, depending on the specific needs and […]
By Thuan Dao, CEO of BedLinker Back in the day, hotel chains had a problem with properties that either did not comply with their established brands or were considered as having their own individuality. The […]
By Debbie Carson, Associate Editor Once viewed by hoteliers as merely a thorn in their sides (mostly owing to the onerous commission structures) and perhaps holding out hope that they might eventually lose traction or […]
This following article is adopted from the Starfleet Research study Built for the Cloud: A Blueprint for Hotel Technology Success. It is published here with permission. Hoteliers today are increasingly focused on making their data […]
By Jeff Zabin, Managing Editor When it comes to generating actionable insights and driving continuous performance improvement, the right hotel BI tool can rightly be viewed as a game changer. This is true for two […]
By Jeff Zabin, Managing Editor Note: This article is adapted from the new Starfleet Research study How Artificial Intelligence Enhances the Guest Experience. It is currently available for complimentary access, courtesy of Oracle Hospitality. Hotels […]
By Jeff Zabin, Managing Editor Guests have always expected star treatment, particularly from hotels in upscale categories. Today those expectations are through the roof. This is evidenced by the fact that guests now expect a […]
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