Outsourcing audiovisual services to a third-party provider has its advantages but is not always the right choice for every facility. Hotels and conference centers that provide standard presentation and voice reinforcement services often choose to […]
Whether you run small boutique hotels or a series of larger chains, you have a great deal of responsibility to keep day-to-day operations running smoothly. You’re consistently looking to boost your bottom line, enhance customer […]
Outsourcing audiovisual equipment is by far the dominant model in the hotel industry, especially in large hotels that cater to convention business. It is also the norm in standard business hotels that cater to group […]
From standalone software components to a centralized and integrated system that encompasses all hotel functions. From manual management to automated management of hotel operations. From rudimentary data analysis to robust analysis that yields actionable insights […]
Interoperability and data integration are essential to every aspect of hotel operations — but an overburdened IT infrastructure can lead to fragmented systems and data silos. The end result can be inefficiencies, frustration, impaired customer […]
Summer is without a doubt the busiest travel season of the year – last year 42 million Americans traveled on Memorial Day weekend alone. With a significant number of vacationers checking in and out of […]
A property management system (PMS) can revolutionize the way your hotel runs – if you choose the right platform, that is. You need a PMS that will fit with your unique needs, integrate easily into […]
Friction is desirable in many circumstances. Land vehicles, for example, need friction in order to accelerate and decelerate. When it comes to guest satisfaction, however, friction is rarely desirable and hotels strive to put the […]
The processing power embedded in today’s smartphones and tablets makes it possible to perform analytic tasks in the palm of your hand that only a few years ago would have required a desktop computer and […]
As every hotelier is acutely aware, negative reviews about guest room cleanliness can result in serious reputational — and financial — harm. Cleanliness is the most important of all variables influencing the quality of the […]
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