Guest Experience Management

4 Ways Texting Will Help Your Hotel This Holiday Season

By Joel Lee, SEO marketing specialist at Trumpia As people bustle to and from destinations for the holidays, don’t miss out on the opportunity to increase the traffic to your hotel. You want to make […]

POS Solutions

Why Hotels are Upgrading Their Restaurant Technologies

By Jeff Zabin, Managing Editor Today, restaurant guest-facing apps are soaring in popularity, automating various types of interactions between diners and restaurants. Self-service kiosks are also gaining ground. These technologies are aimed at reducing friction […]

Property Management Systems

Hotel Property Management Systems: Which Buying Considerations Matter Most?

By Debbie Carson, Associate Editor Hoteliers at different properties will invariably have different requirements and priorities when it comes to PMS buying considerations. That said, there are a number of expectations that hoteliers across the board are […]

Property Management Systems

Why More Hoteliers Are Scrambling to Implement Next-Generation Solutions

By Jeff Zabin, Managing Editor Hoteliers today face a number of formidable challenges, from the rapid ascent of Airbnb to the onerous pricing structures inflicted by the OTAs. Increasingly, these challenges are impinging on revenues […]

POS Solutions

Four Must-Ask Questions for Buyers of Hotel Restaurant POS Solutions

By Debbie Carson, Associate Editor With POS systems accounting for the largest portion of the budget for hotel restaurant IT investments, there is no shortage of related solution providers vying for the attention of prospective […]

Property Management Systems

Projecting ROI on a Next-Generation Property Management System

By Jeff Zabin, Managing Editor Making the business case for upgrading PMS capabilities means projecting the likely return on investment. In projecting ROI, the first question hoteliers should ask is: To what extent will the […]

Property Management Systems

To Determine Which PMS is the Right Solution, Know Thyself

By Jeff Zabin, Managing Editor With upwards of a hundred solution providers actively developing, marketing and supporting Property Management Systems (PMS), it can be hard to know where to start with the research and evaluation […]

Marketing & Sales Solutions

Hoteliers Should Embrace Technology to Maximize Group Sales Revenue and Improve Their Function Space Businesses

By Jeff Zabin, Managing Editor The Center for Exhibition Industry Research reported a 3.8 percent increase in the exhibition industry’s performance in 2016. According to the “2016 Meetings and Events Forecast” from Carlson Wagonlit Travel […]