Guest Experience Management

Why Viceroy Hotels & Resorts is “All In” with Voice Technology

It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. […]

Guest-Facing Technologies

Honeywell Unveils Voice-Control Thermostat For Hotel Guest Rooms

“Alexa, turn up the heat.” “Alexa, turn off the lights.” “Alexa, close the drapes.” The first enterprise grade environmental control and energy management solution that incorporates Amazon Alexa voice control for an effortless guest experience […]