By Jeff Zabin, Managing Editor Guests have always expected star treatment, particularly from hotels in upscale categories. Today those expectations are through the roof. This is evidenced by the fact that guests now expect a […]
The Hotel Concord is a new 38-room boutique hotel that officially opened its doors for business in August of this year. The hotel located on the fourth and sixth floors of Capital Commons, which is […]
Boutique hotel group Firmdale Hotels has partnered with Duetto, hospitality’s only Revenue Strategy Platform, to drive revenue and growth across its exclusive Kit Kemp-designed portfolio of 10 properties in London and New York. Firmdale Hotels is privately owned […]
A comprehensive research study conducted by Starfleet Research, with underwriting support from Oracle Hospitality, aims to understand the current state of the hotel industry as it relates to the use of artificial intelligence (AI) in […]
By Taylor Welsh, writer/engineer at AX Control From chatbots to robot assistants, the use of robots in the hospitality industry has become more widespread in recent times. The first time robots were used in hotel service […]
Starfleet Research, the leading provider of best practices IT research and recommendations for the hospitality industry, today announced the release of The 2019 Smart Decision Guide to Hotel Property Management Systems. It is available (click here […]
When it comes to generating actionable insights and driving continuous performance improvement, the right hotel BI tool can rightly be viewed as a game changer. This is true for two simple reasons. The first reason, […]
By Jeff Zabin, Managing Editor It wasn’t so long ago that hotel operators wanting to conduct data analysis had to rely on Excel spreadsheets. Unfortunately, entering massive amounts of data into a spreadsheet and then […]
According to recent estimates, two-thirds of all travel meetings and events programs will be fully consolidated by 2019. Today, according to GBTA research, 84% of travel managers and occasional planners use OTAs to shop groups […]
Maestro PMS has rolled out an advanced payment processing solution designed to make transactions safer and more convenient for independent operators and their guests. With the launch of its Payment Portal module, which engages guests […]
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