Casino properties are always looking for strategies and new ways to deliver frictionless guest service at every touchpoint.
That being the case, Go Moment today announced that Lake of the Torches Resort Casino will be implementing Ivy’s smartconcierge to elevate guests’ experiences while streamlining hotels’ operations.
The smartconcierge solution can answer the most common questions, provide up-to-date information on hotel services, restaurants, and amenities. Guests are even able to text Ivy on the gaming floor while not disrupting their play.
By leveraging Ivy as its frontline, hotels have the competitive advantage of speed and convenience. Ivy responds instantly to customized frequently asked questions – in seconds rather than minutes – requiring no phoning or walking down to the front desk, no waiting on hold or in a line. Guests and casino players can connect and engage Ivy to enhance their stay.
Lake of the Torches is situated on the shores of Pokegama Lake and nestled in Wisconsin’s Northwoods. The property has a feel of a classic Northern retreat and reflects its Ojibwe culture and heritage. The casino has over 800 slot machines, Blackjack, Craps, a high-stakes Bingo Hall, Woody’s Bar and Grill and the Eagle’s Nest Restaurant.
The hotel has 101 well-appointed rooms, the Dancing Waters Lounge and the Woodland Oasis pool area. The 8,500 square-foot Convention Center with the Hall of Nations offers an outstanding venue for entertainment, receptions, trade shows, meetings, presentations and seminars. It is proudly owned and operated by the Lac du Flambeau Band of Lake Superior Chippewa Indians.
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