Hotel service optimization and guest engagement software provider Nuvola has launched the new 5.0 platform designed to further enhance the guest experience, ease daily task management for staff, and speak to the current needs of the hospitality industry.
“It is essential that technology solutions incorporate the latest advancements in guest preferences and industry-specific pain points while remaining easy-to-use,” said Juan Carlos Abello, CEO of Nuvola. “Our team has worked tirelessly to bring to market the full enhancement of the suite of solutions offered on the refreshed platform and we are looking forward to our current and future clients utilizing the new features.”
The complete system-wide upgrade includes new user interface (UI) and user experience (UX) to increase practicality and intuitive functionality. Shortcuts and advanced search filters are now available to create more direct access to information through minimized clicks.
The launch of Nuvola 5.0 introduces Insights, an AI-backed product providing users with real-time metrics related to guest preferences, asset management, and staff performance history as they are completing an activity. Insights summarizes the latest data to accurately provide the user with an overview of room status, guest profile, and staff activity without needing to search the various modules to locate this information. For example, should a guest check-in be approaching for a room with an A/C issue, the staff member who is best suited to attend to this task can be assigned to address this immediately.
Reporting metrics and accessing relevant task progressions in real-time for both staff and management is now made easier on Nuvola 5.0. Allowing multiple team members to view and manage the status of cleaning protocols and guest requests empowers leaner teams to work efficiently.
The redesigned Guest Chat module enables hotels to create customized pre-set messages ahead of guest stays, use of images to share additional health or activity information, and increases direct communication between staff and guests. Nuvola 5.0’s optimized guest profile allows property employees to have a better understanding of each stay based on activities, requests, and preferences to build opportunities for personalization, i.e., automatic dinner reservations or daily coffee provided to room/suite.
Working alongside properties ranging in size from boutique to large-scale since 2015, Nuvola’s new 5.0 revitalized product further establishes the platform as an innovative partner for hoteliers. “Our goal with the new modules and software improvements on Nuvola 5.0 is to continue to provide hotel partners with the latest tech that works as a digital assistant to often over-stretched teams while providing the stand-out guest experience needed in an ever-competitive industry,” said Abello.
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