Gervasi Vineyard Resort & Spa, a luxury destination in Canton, Ohio is expanding its business with Oracle Cloud. Using Oracle Hospitality OPERA Cloud Property Management System (PMS) and MICROS Simphony Cloud Point-of-Sale (POS), Gervasi has consolidated its operations on a single cloud platform. With streamlined tools and better access to data – from the spa and restaurant to guest rooms and wedding venues, staff and managements are able to save while providing the personalized service guest expect.
“Gervasi has expanded well beyond our vineyard and as our operations became more complex so did managing our disparate systems,” said Scott Swaldo, CEO and General Manager of Gervasi Vineyard. “With the recent openings of The Cave and The Spa, we knew we needed a system that could provide better visibility across our entire operation. Only Oracle offered the connected, modern hotel, event, and restaurant systems we needed to look at our business holistically to better manage revenue and deliver personalized guest experiences.”
Transforming business to create world-class experiences
Born from a family dream nearly 13 years ago, the sprawling 55-acre Ohio estate has become an established destination for once-in-a-lifetime experiences. By implementing Oracle, Gervasi has been able to unify its services, while also increasing its financial and operational efficiencies. The real-time analytics and reporting in OPERA Cloud provide management the insights to meet the changing demands of their customers, and manage their seasonal offerings such as their Summer Musica Concert Series. In tandem, Oracle Hospitality OPERA Sales and Event Management enable staff to maximize revenue by providing real time detailed information on hotel rooms and event spaces, including functional-space availability, room availability, menus, package, and pricing options.
By leveraging the Oracle Hospitality Integration Platform, Gervasi was also able to quickly add Book4Time to manage reservations and ancillary revenue operations at its new spa, enabling guests to book appointments online. Combined with MICROS Simphony POS and OPERA PMS, Gervasi has centralized billing, reservation, and reporting systems. Now, all guest charges across the property, including hotel, dining, and wine purchases, are managed through a single bill to their room.
“With Oracle’s comprehensive hospitality cloud platform, Gervasi has been able to streamline its operations to give our staff more time to offer the exemplary services their guests expect,” said Alex Alt, senior vice president and general manager of Oracle Hospitality. “By moving its restaurant, hotel, and spa services to the cloud, Gervasi has the intelligence and tools it needs to better manage and optimize all elements of its operations.”
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