In the Spotlight

Loyalty programs provide a bounty of opportunities for hotels to grow their customer base and better engage with travelers. A recent study shows 77 percent of hoteliers value driving guest loyalty as their No. 1 […]

The next wave of foreign nationals on H-2B Visas are arriving in the U.S. to fill vacant non-agricultural jobs. Some of those workers may choose to fill vacant frontline positions at hotels. While operators are […]

The labor shortages affecting hospitality aren’t likely to go away any time soon. But this need not be an impossible challenge to overcome with the right technology tools at your disposal. For that, there’s no […]

The use of contactless check-in is growing rapidly — guests love the safety and convenience, and hotels love the efficiency, especially with labor so hard to find and keep at the moment. If your hotel […]

Guest satisfaction scores are an industry mainstay, used a general barometer for service quality and the ability to attract more bookings for the hotel. Reviews are also vital for error recovery, fixing perceived faults, addressing […]

Coming out of the pandemic, there are some changes that will slowly subside and others that we are quickly realizing will become permanent fixtures of hotel operations. Per the title, we’re focused on one such […]

Hoteliers have a lot on their plate right now, particularly independently branded properties, so it’s important for operators to have confidence in their teams to deliver exceptional experiences in an efficient manner. Smaller staff pools, […]

Today’s hoteliers can recognize high-quality service a mile away — they spend all day delivering it to guests, after all. With technology playing a greater role in hotel operations, finding a reliable partner for your […]

Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. If anything has become clear in the hospitality industry post-pandemic, it’s that there’s no […]

Hoteliers live and breathe guest experience. That’s what we’re classically trained in, but most of that is absorbed as a soft skill or codified in an SOP paper manual. For the past couple years since […]