In the Spotlight

With every new year come the most recent studies and latest predictions aimed to forecast trends that will impact our industry. 2023 is no different. Last week the 2023 Lodging Technology Study was released and […]

As we start 2023, and the shaky ground that is a dissipating post-pandemic travel recovery combined with a recession, it’s important to consider whether the current payment rails within your website booking engine (WBE) are […]

As privacy concerns related to data capture reach a fever pitch, consumer data – perhaps better described as the critical currency which powers personalization – is becoming a protected commodity. For a long time, brands […]

Over the last several months, we have witnessed an incredible increase in technology adoption within the hospitality sector. As a response to the COVID-19 pandemic, the hotel industry relied on digital solutions in order to […]

With each new technological breakthrough and innovation, what once may have seemed dystopian or impossible is now simply a modern-day reality. Let’s take, for example, Amazon Go stores, which allow patrons to select the products […]

As a hotelier, you know there are many ways to define luxury. From a property’s physical space to its service culture standard, there’s no question that luxury lives in the details. But can you define […]

This year’s UN Climate Conference, Cop27 took place against a backdrop of an energy crisis and confirmation that the world is not doing enough to tackle carbon emissions and protect the future of our planet. […]

Budgets for 2023 likely include a fair consideration of additional automations that can be embedded into the hotel tech stack to heighten team productivity and offer some potential cost savings. One problem herein that we […]

Vegan, vegetarian, flexitarian, dairy-free, gluten-free, ovo-pescatarian, fruitarian – there are lots of diets out there and, significantly, more and more people are adjusting their habits away from the starchy, fried and meat-focused Standard American Diet […]

Last month, a new Expo representing innovation in the hotel and hospitality industry took place in London. Hotel & Resort Innovation Expo saw global leaders from IHG, Yotel and Best Western set a vision for […]