Guest Experience Management

Why Viceroy Hotels & Resorts is “All In” with Voice Technology

It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. […]

AI / Robots

New Research Study Highlights the Shifting Expectations Of Today’s Hotel Guest

A new research report, published today, finds that a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels. The “Hotels’ Digital Divide” report, commissioned by ALICE […]

Guest Experience Management

How a Hotel Platform Enabled AKA to Streamline Operations and Communication

AKA is a luxury brand of extended stay residences located in the most desirable neighborhoods in New York City, Los Angeles, Philadelphia, Washington, D.C., and London. Recently, AKA partnered with ALICE, implementing the company’s hotel […]