Guest Experience Management

Why Viceroy Hotels & Resorts is “All In” with Voice Technology

It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. […]

Announcement

Nuvola Joins Forces with StayNTouch to Introduce Two-Way Interfaced Solution that Improves Hotel Operations

Hotel optimization and guest engagement software Nuvola announced today their partnership with industry leading mobile hotel property management system StayNTouch, A Shiji Group Brand, to introduce a two-way interfaced solution specifically designed to ease and strengthen […]

Announcement

Hotelier Successfully Averts Lawsuit Related to Online Accessibility Regulations with INNsight’s ADA Solution

Hospitality digital marketing software and services provider INNsight has announced that it used its industry-leading program ADA Shield™ to help one of its hotelier customers avert a lawsuit related to Americans with Disabilities Act (ADA) […]

Announcement

Triptease Releases Direct Booking Playbook to Help Hoteliers Prioritize Tasks that Increase Conversion and Revenue

Hotel technology solution provider Triptease has released the Direct Booking Playbook. Structured over three levels for hoteliers of all experiences, the Direct Booking Playbook provides hoteliers with the tools they need to build a strategy […]

AI / Robots

How Hotels Can Survive a Downturn with AI Upselling Technology

Looking at 2019 alone, the hotel industry seemed fairly stable, albeit with slowing growth. Occupancy dropped early in the year but stabilized a bit in Q3, while ADR continued to grow, though with less enthusiasm […]

Spotlight Interviews

Spotlight Interview: Gautam Lulla, CEO of Pegasus

Gautam Lulla is the CEO of Pegasus. He brings 23 years of industry experience spanning the breadth of the hotel reservations and distribution technology industry. He has worked on three different continents: the Taj Group […]

Announcement

SHR Launches Guest Management System, Maverick™ CRM, for Hoteliers

SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel revenue generation technologies, has rolled out its new Guest Management System, Maverick™ CRM, for hoteliers that want to leverage valuable guest data from their sales channels […]