Interoperability and data integration are essential to every aspect of hotel operations — but an overburdened IT infrastructure can lead to fragmented systems and data silos. The end result can be inefficiencies, frustration, impaired customer […]
Summer is without a doubt the busiest travel season of the year – last year 42 million Americans traveled on Memorial Day weekend alone. With a significant number of vacationers checking in and out of […]
Buckle your seatbelts. the next generation of mobile internet connectivity, 5G, is coming to hotels. Or, for now, at least to one hotel in China: The InterContinental Shenzhen. While the United States and other countries […]
Last month, Meliá Hotels International, the Spanish hotel chain with more than 350 hotels in 40 countries, announced that it achieved a 1.7 percent improvement in RevPAR performance globally last year. During that same period, […]
As every hotelier is acutely aware, negative reviews about guest room cleanliness can result in serious reputational — and financial — harm. Cleanliness is the most important of all variables influencing the quality of the […]
“Where the science of fitness meets the art of travel.” Such is the tagline for Equinox Hotels, which last week announced the grand opening, in June, of its first hotel property with the launch of […]
By Jeff Zabin, Managing Editor Guests have always expected star treatment. They have always wanted to be treated like celebrities. This is particularly true of hotels and resorts in upscale categories. Today those guest expectations […]
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