Guest Experience Management

Medallia Acquires Zingle, A Leader in Hotel Guest Engagement, for $42 Million

Medallia has acquired AI-based guest engagement platform and messaging solution provider Zingle for approximately $42 million in cash. Zingle’s technology is used by many of the world’s leading hospitality and travel companies to deliver high-touch service. […]

Solution Provider News

With $45 Million Investment, Beekeeper Generates Buzz for Its Hotel Employee Communications Platform

Beekeeper, a mobile-first operational communications platform for non-desk workforces, including blue-collar and service-oriented workers, has raised $45 million in a Series B funding round. The funding comes as Beekeeper accelerates the adoption of its platform, […]

CSR & Booking Solutions

Hilton, IHG, Accor and Marriott Pour $50 Million Into Groups360’s Online Sourcing and Booking Solution

Four of the world’s largest hotel brands — Hilton, Accor, IHG (InterContinental Hotels Group) and Marriott International — have invested a combined $50 million in Groups360, a technology solution provider that offers an online marketplace […]