A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that it pays dividends to anticipate guests’ needs before they may even be aware of them. If […]
It’s clear that one trend firmly embedded in the hospitality landscape for the next few years is the QR (quick response) code. Riding on the back of guests demanding everything contactless from the pandemic, software […]
The hospitality industry has always been a people-centric line of work. In fact, human interaction has always been the hallmark of travel experiences. A smiling face behind the front desk of a hotel cannot be […]
The hotel gym has come, thankfully, a long way from the under-used lonely room with a few treadmills in the back of the lower level basement. Today fitness facilities in even the most mid-range of […]
As they say, there are the problems you see and the ones you don’t. Many hotels may be operating under certain assumptions carried over from decades of routine and tradition that integrated data analysis can […]
With a high level of optimism that the travel industry is finally headed toward a full recovery, the “2022 Travel Outlook Survey” revealed that 96 per cent of participants are traveling overseas in 2022, up […]
As travel rebounds after the height of the COVID-19 pandemic, the hotel and hospitality industry is uniquely positioned to attract guests and maximize revenue as the summer travel season takes off. According to a recent […]
With the crypto bubble finally popping after a long-term deleveraging, many of us who were skeptical to begin with are silently smirking while evangelists are crafting their retractions. But much like how the dotcom bust […]
Hotels have experienced their fair share of turmoil over the past couple of years, but business is beginning to look up as we get past the lasting effects of the pandemic. The travel demand has […]
Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal […]
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