Guest satisfaction scores are an industry mainstay, used a general barometer for service quality and the ability to attract more bookings for the hotel. Reviews are also vital for error recovery, fixing perceived faults, addressing […]
Coming out of the pandemic, there are some changes that will slowly subside and others that we are quickly realizing will become permanent fixtures of hotel operations. Per the title, we’re focused on one such […]
Hoteliers have a lot on their plate right now, particularly independently branded properties, so it’s important for operators to have confidence in their teams to deliver exceptional experiences in an efficient manner. Smaller staff pools, […]
The metaverse is controversial and easy to shrug off by traditionalists as just another online craze. We see it as a way to augment experiences in the real world and to enhance brand advocacy. Moreover, […]
The metaverse seems to be all the rage right now, but is it just hype or will it actually take off and have a viable economic purpose within the next few years? Of note, we […]
Today’s hoteliers can recognize high-quality service a mile away — they spend all day delivering it to guests, after all. With technology playing a greater role in hotel operations, finding a reliable partner for your […]
Throughout the pandemic, hotels have struggled to meet guest expectations and needs while addressing staffing shortages and sanitation and safety concerns. If anything has become clear in the hospitality industry post-pandemic, it’s that there’s no […]
Hoteliers live and breathe guest experience. That’s what we’re classically trained in, but most of that is absorbed as a soft skill or codified in an SOP paper manual. For the past couple years since […]
By this past November, hotel occupancy was starting to climb back towards its pre-pandemic levels as travelers’ comfort increased. According to STR, U.S. occupancy rates in November of last year were at 57.6%, which was […]
With all the hype throughout 2021 concerning blockchains, cryptocurrencies, nonfungible tokens (NFTs) and the dawn of the metaverse, now is the time for hotels to reflect on how these rapidly growing trends will come to […]
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