Guest Response Solutions

How Text Messaging Improves Hotel Staff Efficiency

When a guest stays at your hotel, you’re not just offering them a room or a place to sleep — you’re providing an experience. Everything from the unique design of your hotel, to the personalized […]

Property Management Systems

Hotel Technology Interoperability and Data Integration: Two Sides of the Same Coin.

By Jeff Zabin, Managing Editor As any seasoned hotelier can attest, technology interoperability and data integration are two sides of the same coin. As any seasoned hotelier also knows, technology interoperability and data integration are […]

Channel Management

Automatic Hotel Rate Distribution: A Strategic Imperative

By Jeff Zabin, Managing Editor When it comes to the rise of OTAs, the “ignore them and they’ll go away” approach didn’t work out so well. Needless to say, the leading OTAs now command massive […]

Guest Experience Management

Creating Guest Loyalty Through Real Conversations

Customers have plenty of choices when it comes to selecting a hotel for their next stay. Between competitive pricing and endless options, loyalty is hard to come by. Yet, that loyalty is crucial for earning […]

Property Management Systems

Microservices: The Future of Cloud-Based Technology for Hotels

By Vijay Gollapudi, vice president of software development, Quore Over the past decade, the hospitality industry has undergone a significant transformation. The emergence and popularization of cloud-based property management solutions has forever changed how hoteliers do business. […]


Harnessing Big Data to Drive Hotel Revenue

By Casi Johnson, Chief Operations Officer/Innovations Leader, M3 The phenomenon of “big data” has infiltrated the professional world, spanning industries and transforming all facets of business, from accounting and operations management, to marketing and business […]

Guest Experience Management

3 Ways Hotels Get the Guest Experience Wrong

By Ford Blakely, CEO of Zingle There are a lot of factors that influence whether or not someone has a great vacation or business trip, but the positive or negative experience of a hotel stay […]

Guest-Facing Technologies

Mobile-Friendly Hospitality and Mobile-First Strategies for Hotels

By Noel Connolly, SVP Global Head of Sales Air & Hospitality at CellPoint Mobile Now that mobile technology is defining what’s expected from hotels, many operators I’ve talked to find themselves in a good position to […]


Hotels Harness the Power of SD-WAN to Delight Customers

By Michael Wood, Senior Director, Marketing, VeloCloud Marketing, VMware Succeeding in the hospitality industry requires more than the most comfortable bed, the most delectable menu, or the most luxurious spa. When one bad review can send […]

Revenue Management

5 Key Success Factors for Hotel Revenue Management 

By Debbie Carson, Associate Editor Upgrading revenue management capabilities means implementing the right technology solution and integrating the right data sources — ones that have been shown to improve forecast accuracy and pricing decisions. It […]