In the Spotlight

Why Managing OTAs Will Be Key to Early Hotel Recovery

As guests start to trickle in the doors again, one thing is becoming clear: OTAs are in a prime spot to capture early returning demand. OTAs are popular with driving travelers and those looking for […]

In the Spotlight

Investing in Employee Safety Sets the Table for Successful Hotel Reopenings

New threats are making it challenging to reduce risks facing hotel employees. Even with heightened cleaning standards and sanitizing technology, it may be difficult to lure frontline workers – especially housekeepers – back to work. […]

Viewpoints

A Curated List of Free Technology Tools and Courses Available to Hoteliers

You may have been putting off researching and testing new tech tools during normal operations. After all, it can be quite time-consuming and expensive. But during this COVID-19 crisis, many hotel SaaS and technology providers […]

Viewpoints

What Role Will Call Centers Play in the New Norm?

The travel industry is facing a challenge unlike any other right now including immense distress and financial uncertainty, leaving hoteliers wondering what the future holds. Now, more than ever, the industry needs to pull together, […]