Viewpoints

Automation and digital transformation can no longer be viewed as future buzzwords and change is already happening in new and established hotels across the world. If 2022 is anything to go by, digital transformation is […]

Hoteliers looking for ways to bring in additional revenue streams and ensure guests have a memorable experience should consider adding unique amenities, such as recovery wellness spaces. While advertisements, referrals and online reviews can bring […]

Against the backdrop of continued challenges presented by staffing and rising inflation, one of the reassuring constants has been the development and adoption of mobile tech which supports operations, adds value to the guest experience […]

With every new year come the most recent studies and latest predictions aimed to forecast trends that will impact our industry. 2023 is no different. Last week the 2023 Lodging Technology Study was released and […]

As we start 2023, and the shaky ground that is a dissipating post-pandemic travel recovery combined with a recession, it’s important to consider whether the current payment rails within your website booking engine (WBE) are […]

As privacy concerns related to data capture reach a fever pitch, consumer data – perhaps better described as the critical currency which powers personalization – is becoming a protected commodity. For a long time, brands […]

Over the last several months, we have witnessed an incredible increase in technology adoption within the hospitality sector. As a response to the COVID-19 pandemic, the hotel industry relied on digital solutions in order to […]

With each new technological breakthrough and innovation, what once may have seemed dystopian or impossible is now simply a modern-day reality. Let’s take, for example, Amazon Go stores, which allow patrons to select the products […]