Guest Experience Management

Medallia Acquires Zingle, A Leader in Hotel Guest Engagement, for $42 Million

Medallia has acquired AI-based guest engagement platform and messaging solution provider Zingle for approximately $42 million in cash. Zingle’s technology is used by many of the world’s leading hospitality and travel companies to deliver high-touch service. […]

AI / Robots

Zingle Releases New AI and Analytics Features to Help Hoteliers Personalize the Guest Experience

With hoteliers continuing to double down on technology spending aimed at increasing loyalty and personalizing the end-to-end travel experience, leading business-to-customer messaging solution, Zingle, based in Carlsbad, California, today announced several new artificial intelligence and analytics […]

Guest Response Solutions

How Text Messaging Improves Hotel Staff Efficiency

When a guest stays at your hotel, you’re not just offering them a room or a place to sleep — you’re providing an experience. Everything from the unique design of your hotel, to the personalized […]

Guest Experience Management

Creating Guest Loyalty Through Real Conversations

Customers have plenty of choices when it comes to selecting a hotel for their next stay. Between competitive pricing and endless options, loyalty is hard to come by. Yet, that loyalty is crucial for earning […]


Why Real-Time Communication Is Crucial for Hotels

Hotels are much more than just a bed and pillow for most people these days. Sure, the highlight of their journey is likely the reason for their trip — the major tourist attractions, the concerts […]