Hôtel Monville Uses Robots and Other Advanced Technologies to Improve the Guest Experience

hotel robot
With cartoonish controls and intuitive touch-screen prompts, the robot travels quietly between the kitchen and guest rooms.

The technology-advanced 269-room, four-star Hôtel Monville opened for business in March of this year and in the intervening months has continued to unveil new technology innovations. Located near The Palais des congrès de Montréal international convention center in Montréal, Canada, all guest rooms in the hotel contain a 50-inch web-enabled smart TV system. 

A number of other advanced technologies are designed to deliver an optimal guest experience. These include automated rapid-check-in kiosks, Quantum RFID BLE enabled electronic door locks and room service delivery robot. With cartoonish controls and intuitive touch-screen prompts, the robot travels quietly between the kitchen and guest rooms (a phone call or text message signals the robot’s arrival at a guest’s door) and back again once its cargo has been unloaded.

Guests of Hôtel Monville consist largely of seasoned business travelers who tend to put a premium on fast check-in, which here is enabled by automated kiosks. With just a few keystrokes, guests receive a secure RFID keycard to open their door equipped with dormakaba locks. The electronic access system integrates with the property management system and is secure, easy to use. The technology is a product of dormakaba, a hospitality solution provider that is part of a global security group based in Rümlang, Switzerland. The company’s products include secure Saflok and Ilco electronic door locks and other hotel security systems.

Hôtel Monville is reportedly the first hotel in Canada to provide room service using an autonomous delivery robot that carries orders directly to guest rooms as well as the first hotel to offer automated check-in services featuring a room key distributor. According to sources, guests can order food and beverages from their TV and expect that their order will be delivered by robot in no longer seven minutes, which most industry observers would agree is an impressive feat by any measure.  

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